1st Level IT Security Support Specialist (m/f/d) – Full-Time

1st Level IT Security Support Specialist (m/f/d) – Full-Time

Are you ambitious, communicative, and eager to build a career in IT security?
Then this is your opportunity. We are looking for motivated individuals who want to start and grow in 1st Level IT Security Support.

What to expect

• Primary focus: You advise and support our customers as the first point of contact for technical inquiries related to our Secure Managed Email Service and core security products.
• Operational support: As a 1st Level Support Specialist, you handle the intake, categorization, and resolution of incidents and service requests.
• Team collaboration: You work closely with 2nd Level Support teams and vendors to resolve customer requests using an ITIL-based service management tool.

What you bring

• A strong passion for IT security.
• A structured, independent, and reliable way of working.
• An analytical mindset combined with strong teamwork skills.
• You view errors as learning opportunities and actively use your network to analyze and resolve issues.
• Very good German and English skills, strong communication abilities, and a clear customer-oriented mindset.

Become part of a company that recognizes and rewards performance.

If you are ready to take responsibility and actively shape your career in IT security, we look forward to receiving your application.